Shipping policy

At Di Lucia Ltd, we strive to ensure a seamless and timely delivery of your fashion finds. Please read the following information to understand our delivery process and estimated shipping times.

Delivery Zones:

Currently, we offer delivery both within the United Kingdom and internationally. If you cannot checkout delivery for your specific region our country, please get in touch.

Shipping Methods:

We partner with reliable shipping carriers to deliver your orders safely. The available shipping methods will be displayed at the checkout, and you can select the one that best suits your needs.

Estimated Delivery Time:

The estimated delivery time for your order will depend on various factors, including your delivery address and the availability of the product. As a general guideline, standard delivery within the UK typically takes 3-5 business days (3-11 business days internationally), while express delivery may take 1-3 business days (2-7 days internationally).

Order Processing Time:

After placing an order, our team will process it promptly. Order processing usually takes 1-3 business days. Once your order is ready for shipping, you will receive a notification with tracking details.

Tracking Your Order:

We provide order tracking for your convenience. Once your order is dispatched, you can use the tracking information to monitor the status and estimated delivery date.

Delivery Charges:

Shipping fees may vary based on your chosen delivery method, order value, and location. The shipping charges will be displayed at the checkout before you complete your purchase.

Address Verification:

Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues. We are not responsible for any delivery problems arising from incorrect address details provided by the customer.

Delivery Delays:

While we strive to deliver your orders on time, occasional delays may occur due to unforeseen circumstances, such as adverse weather conditions or peak seasons. In such cases, we will keep you informed about any changes to the delivery schedule.

Delivery Notifications:

We will send you email notifications at various stages of the delivery process, such as order confirmation, dispatch, and delivery completion. Please check your email regularly for updates.

Delivery to Multiple Addresses:

Currently, we can only ship orders to a single delivery address per order. If you need to send items to multiple addresses, please place separate orders for each address.

If you have any questions or concerns regarding the delivery of your order, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with Di Lucia Ltd is nothing short of delightful. Happy shopping!